What is Customer Assurance?

Customer Assurance is about providing your customers with confidence and certainty in your ability to keep them safe, secure, and protected. SecurityPal helps organizations deliver unmatched Customer Assurance (CAx™) to help companies build lasting and durable partnerships. SecurityPal removes blockers to scale and absorbs the complex and challenging points of friction that stand in the way of lasting growth by combining products and services with the cutting-edge expertise today's companies demand to navigate the complex, nuanced, and ever-evolving terrain of delivering customer assurance.

Does SecurityPal outsource?

No. SecurityPal employs 150+ full-time employees including 100+ certified security & GRC analysts across the globe.

Does SecurityPal answer portal questionnaires?

Yes, SecurityPal answers portal questionnaires. SecurityPal has already processed over 280 types of different portal questionnaires since its inception.

What are the types of security questionnaires supported by SecurityPal?

SecurityPal answers questionnaires in all kinds of formats including Excel, Word, Google Sheets, Google Docs, PDF, Portals, and more. Our Questionnaire Concierge supports all portal-based questionnaires including One Trust Portal, Archer, ServiceNow, ProcessUnity, Prevalent, and Whistic Portal.

What compliance certifications does SecurityPal hold?

SecurityPal is compliant with CCPA, SOC 2 Type 2 and GDPR. Our security analysts have certifications including Certified Information Systems Security Professional, Computer Hacking Forensic Investigator, Certified Ethical Hacker, CCNA Cyber Ops, Network Security Associate, CyberArk Certified Trustee, and more.

What services does SecurityPal offer?

SecurityPal's Customer Assurance (CAx™) Suite offers an all-in-one, integrated approach that empowers organizations to efficiently manage security, privacy, and GRC reviews, ensuring faster, more reliable sales transactions and robust vendor assessments. Designed for CISOs, GRC, and Revenue leaders, our suite addresses the complex challenges of modern cybersecurity and compliance demands. SecurityPal's offerings include Questionnaire Concierge, Assurance Profile, Knowledge Library, Vendor Assess (TPRM), and SecurityPal Copilot.

How fast can SecurityPal answer security questionnaires?

With Concierge Prime, we can complete security questionnaires in as little as 24 hours.

Where is SecurityPal located?

SecurityPal is headquartered in San Francisco, California. Our Security Assurance Command Center (SACC) is located in Kathmandu, Nepal.

What is Questionnaire Concierge?

SecurityPal's Questionnaire Concierge is designed to reduce costs and boost your revenue by delivering precise and swift questionnaire completions. It's main features include: <24-Hour Turnaround with Concierge Prime ~2 Million Questions Answered, including 87% from the Fortune 500 150+ Full-Time Security & GRC Analysts.

What is Vendor Assess?

With Vendor Assess, SecurityPal helps businesses assess their vendor partners and monitor their security posture in real-time by running regularly scheduled assessments of your vendor partners to ensure they comply with your security standards.

SecurityPal Copilot transforms the way you handle security inquiries, enabling your team to focus on high-priority tasks while ensuring every question is answered accurately and efficiently. Key features of SecurityPal Copilot include: AI-Driven Assistance Bulk Question Handling Multilingual Capabilities Knowledge Library Integration.

What is Knowledge Library?

Designed for effortless integration and ease of use, the Knowledge Library keeps your security posture accurate and actionable, empowering your team to focus on what matters most. Key Features: Review Cycles for up-to-date reliability Advanced Tagging for efficient organization Ownership Assignments for clear responsibilities Version History for tracking changes.

What is Altitude Report?

SecurityPal's Altitude Report breaks down the walls between security questionnaires and more strategic business initiatives. A dedicated Security Analyst provides qualitative and quantitative questionnaire trends with strategic recommendations to improve your security posture.

What is Assurance Profile?

With SecurityPal's Assurance Profile, reduce the volume of security questionnaires and accelerate your process. Our unique integration with Questionnaire Concierge ensures immediate action on necessary reviews, saving time and enhancing efficiency. It empowers you to communicate your security strengths and GRC posture confidently, deflecting unnecessary queries and prioritizing essential security reviews. Key Features: Customizable platform to match your brand Interactive portal for engaging customers, Control with custom subdomain options, Version history for up-to-date information, Clickwrap NDA.

Are there integrations with CRM, Slack/Teams?

SecurityPal Copilot supports integrations with any collaborative tool that your team uses.

How do you handle document / evidence collection?

SecurityPal organizes documents and evidence from the client in their respective Knowledge Libraries.

How does SecurityPal handle questionnaires across multiple product lines and methods of deployment (cloud, on prem)?

Based on the client's needs, SecurityPal can dedicate multiple Knowledge Libraries for multiple product lines and methods of deployments. We also have a tagging feature within our app that helps the users tag specific information into buckets for easier accessibility.

Does SecurityPal provide any translation services if we need a questionnaire answered in another language?

Yes, SecurityPal answers questionnaires in multiple languages including Japanese, Spanish, German, French, and more.

Can SecurityPal provide customized reporting of KPIs and trend data for security questionnaires?

Yes, SecurityPal can create custom reports for our clients based on their specific needs.

Yes, SecurityPal supports all the major SSO providers like Google, Microsoft, Okta and many more.

How many people can access or leverage the SecurityPal App?

There is an unlimited number of user access to the SecurityPal App for clients based on their needs.

Does SecurityPal's Assurance Profile have an NDA feature?

Yes, SecurityPal has a Clickwrap NDA feature in its Assurance Profile.

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Empower Your Security Strategy with Our Insights and Resources

Q: What is Vendor Assess?

With Vendor Assess, SecurityPal helps businesses assess their vendor partners and monitor their security posture in real-time by running regularly scheduled assessments of your vendor partners to ensure they comply with your security standards.

Gain in-depth knowledge on critical security and GRC topics, trends, and best practices through our meticulously researched whitepapers and ebooks.

Reports & Guides

2026 Security Assurance Insights: What the Data Actually Shows

In 2025, assurance moved from a reactive security function to a frontline go-to-market capability, shaping deal velocity, buyer confidence, and long-term trust.

This report reveals how.

Download the 2026 Assurance Insights Report to see how thousands of real security reviews are redefining trust at machine speed.

Coming Soon

20 Insights After Answering 2 Million Security Questions

Security questionnaires are more than a compliance task—they’re a window into how companies build trust. After answering over 2 million security questions for top global enterprises, we uncovered 20 powerful insights that reveal how to streamline reviews, avoid bottlenecks, and transform security into a business accelerator.

Coming Soon

8 Steps to Prevent a Data Breach in Finance

Cyber attacks on financial institutions are 300x more common than in other industries. Learn how to strengthen your security posture and protect customer data.

Coming Soon

6 Steps to Simplify Compliance and Security in Healthcare

Healthcare data breaches cost more than any other industry. Learn six actionable strategies to simplify compliance and protect patient privacy.

Coming Soon

Unlocking Efficiency with Knowledge Libraries: How to Build a Single Source of Truth for Security Reviews

Discover how SecurityPal’s Assurance Management Platform helps you streamline reviews, reduce friction, and showcase your security posture.

Coming Soon

Navigating the Modern B2B Landscape: A Comprehensive Guide to Customer Assurance

Discover how SecurityPal’s Assurance Management Platform helps you streamline reviews, reduce friction, and showcase your security posture.

Coming Soon

Navigating Security Questionnaires: A Guide for Information Security Teams

Security questionnaires are vital but time-consuming. This guide shows InfoSec teams how to streamline reviews, improve accuracy, and reduce bottlenecks.

Coming Soon

Hear It From Our Customers

We care deeply about demonstrating assurance and winning the long term trust [...]. Thanks to SecurityPal, we have scaled our ability to complete security reviews and questionnaires quickly and effectively, allowing us to focus [...] on higher impact security and GRC priorities and growing the business to meet the demands of our customers.

Jesse Kriss

Head of Security

It's been a big time saver for me and our team. SecurityPal has allowed us to reduce the time to complete a Security Questionnaire from 4-6 weeks to several days. For the Sales and Solutions Engineering team it's opened up 40-50% of our week that we can now re-invest into our customers and product.

Giovanni Briggs

Customer Solutions Engineer

It's like someone preparing my lunch and bringing it to me. SecurityPal is even easier than that. It's such a unique offering. Other SaaS solutions we've worked with have always led to disappointment and SecurityPal was the complete opposite experience.

Hanna Graziano

Sr. Director, Solutions Consulting & Technical Sales

We have tried many different solutions to help us in this area and did not find any that could help us and maintain both quality and velocity. SecurityPal is by far the best for us.

Mandy Andress

CISO

SecurityPal is easily one of the best investments we have made. Their turnaround time, due diligence and customer service is second to none. They have quickly demonstrated comprehension of our security program and help us explain it to our customers. This has allowed our security team to focus on high-leverage investments in security and our sales team to win more customers faster.

Dev Akhawe

Head of Security

SecurityPal offers the speed of AI and the precision of certified human analysts. They’re more than just tech — they’re accountable for outcomes.

David Hwang

Chief Customer Officer

I took a few weeks off at the end of the year. SecurityPal ensured it was the first time I didn't have to worry about some gigantic questionnaires popping up in my inbox and taking me away from my family. Now I can just take time and relax. I'm really appreciative of that.

Tyler Glotz

Senior Security Analyst

Now with SecurityPal, forecasting is a lot more precise. We are able to see what's happening with the deal because we know exactly when we can get these Security Questionnaires back. It's simple and delivers.

Daisy Chung

Director of Sales

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Empower Your Security Strategy with Our Insights and Resources

Reports & Guides

2026 Security Assurance Insights: What the Data Actually Shows

20 Insights After Answering 2 Million Security Questions

8 Steps to Prevent a Data Breach in Finance

6 Steps to Simplify Compliance and Security in Healthcare

Unlocking Efficiency with Knowledge Libraries: How to Build a Single Source of Truth for Security Reviews

Navigating the Modern B2B Landscape: A Comprehensive Guide to Customer Assurance

Navigating Security Questionnaires: A Guide for Information Security Teams

Stay Ahead of the Cybersecurity Assurance Industry