Grammarly Saves 12 Hours Per Week on Security Questionnaires

Faced with a growing volume of lengthy security questionnaires, Grammarly’s Sales Engineering team partnered with SecurityPal to save 10-12 hours per week on manual work, improve their questionnaire turnaround time by 20%, and create a smoother buying experience for prospects.

The Challenge: Scalable, expedited security reviews

Prior to partnering with SecurityPal, Grammarly tried several initiatives to tackle their growing demand for security reviews. These included:

• A manual repository of FAQs and documentation.
• An automated Q&A repository through Loopio.
• A self-serve security portal to deflect questionnaires.

While initially beneficial, these processes couldn’t scale at the speed required to handle Grammarly’s growing volume of questionnaires. They also required significant manual effort, with Sales Engineers (SEs) spending up to 5 hours per week on questionnaire tasks.

“I first spoke with Pukar, SecurityPal’s CEO, in 2021,” Carlos Berlanga, Senior Manager, Sales Engineering at Grammarly, recalls. “I was hesitant to outsource our security reviews because we needed both speed and high levels of accuracy and compliance. After many conversations with Pukar, I realized that SecurityPal’s combination of AI and certified analysts could meet our needs.”

Grammarly needed a solution that could expedite its security questionnaire processes, maintain exceptional quality and accuracy in responses, and easily scale to support business growth.

The Solution: AI technology + certified human analysts

With SecurityPal Questionnaire Concierge — which leverages both AI technology and expert security analysts — Grammarly streamlined security reviews, reducing their average turnaround time per questionnaire to 1.9 days. This helps Grammarly expedite the security review process and supports the Sales Engineering team in closing deals faster, creating a smoother experience for new customers, and freeing up time to focus on high-impact, customer-facing activities.

“With SecurityPal, we achieved a 90% completion rate in just a two-month ramp-up period,” Carlos says. “Our dedicated analysts took the time to understand our business, so I no longer waste time correcting responses — I trust SecurityPal completely.”

Grammarly also leverages SecurityPal’s Knowledge Library to keep its Q&A repository accurate and up-to-date. Regular updates ensure that questionnaires are accurate and compliant, save time on internal corrections, and reduce the risk of customers sending questionnaires back for revisions.

“We tried other solutions, but AI alone didn’t deliver the results we needed,” says David Hwang, Chief Customer Officer at Grammarly. “SecurityPal offers the speed of AI and the precision of certified human analysts. They’re more than just tech — they’re accountable for outcomes.”

The Impact: Accelerating sales cycles with SecurityPal

With expedited questionnaire completion and repository maintenance, SecurityPal saved Grammarly’s Sales Engineering team nearly 12 hours per week in manual work, allowing time for high-value activities like customer demos, trial management, and brand evangelism. 

“Grammarly is a trusted AI assistant, not just a spell checker, and our SEs play a crucial role in evolving that perception,” Carlos explains. “Freeing up time for our Sales Engineers to do more product demos is invaluable because they can show our prospects how all of Grammarly’s features can benefit their daily lives.”

With SecurityPal, Grammarly improved its turnaround time by 20% on security questionnaires, creating a smoother buying process for prospects and accelerating sales cycles to support business growth. 

“SecurityPal is a responsive and supportive partner,” Carlos adds. “Their cross-industry insights and expertise have made them a trusted advisor to our SE team. Our Engagement Manager, BaLeigh, provides regular updates on new features and performance.”

With SecurityPal, Grammarly’s Sales Engineering team was able to save time, speed up sales cycles, and improve their customer experience. By blending AI with expert support, SecurityPal helped streamline security questionnaires and free up Sales Engineers for more impactful work. 

Ready to simplify your security reviews and fuel growth? Discover how SecurityPal’s Customer Assurance Suite can help.