SecurityPal 2024 Recap: A Year of Growth, Trust, and Teamwork

From answering 2 million security questions to ensuring your vendors meet the highest standards, 2024 was a testament to SecurityPal’s teamwork and all that we can achieve together. With every security review, we solidified trust, streamlined processes, and delivered results that matter to your work, your customers, and your business.

As we wrap up 2024, let’s take a moment to look back at the highlights, the hard work, and the results that shaped our year.

Security reviews by the numbers

Each security review we’ve completed this year means more than just a questionnaire completed. Every questionnaire, every assessment, and every on-time delivery represent our relentless drive to make security reviews faster, more accurate, and seamless for you.

Together, here’s what we have achieved:

• Answered over 2 million security questions, helping businesses eliminate bottlenecks and accelerate workflows.
• 220+ questionnaires completed in 7 days, breaking the highest number of questionnaires returned to customers in a week.
• Assessed more than 1,000 vendors, ensuring that your supply chains remain secure.
• Delivered a 99.86% on-time rate, a testament to our dedication to reliability, even under tight deadlines.

It’s like someone preparing my lunch and bringing it to me. SecurityPal is even easier than that. It’s such a unique offering. Other SaaS solutions we’ve worked with have always led to disappointment, and SecurityPal was the complete opposite experience. - Hanna Graziano, Sr. Director, Solutions Consulting & Technical Sales, fm.systems

Localized experts for global security

The hassle of security questionnaires does not stop at borders. We’ve made it our mission to support your global ambitions with localized precision. Our SOCC office in Kathmandu has over 200+ certified security experts working around the clock to complete questionnaires in under 24 hours, and 12 hours with Concierge Prime.

In 2024, SecurityPal supported and unburdened hundreds of InfoSec teams in over 8 countries. On the same note, we completed more than 90 questionnaires in 7 languages, breaking down barriers to global security processes and enabling businesses to operate confidently worldwide. Our collaboration spanned industries like Tech, Healthcare, and Finance, demonstrating our ability to adapt to diverse, highly regulated sectors and address their unique security challenges.

Innovating our suite of products

Your feedback inspires everything we create. This year, we listened, learned, and delivered tools to elevate your security workflows. We established a comprehensive line of service with the introduction of our Customer Assurance (CAx™) Suite.

• 200+ product updates and features shipped this year
• 80% of these updates are directly from customer requests

Each feature we rolled out was designed with you in mind, ensuring that your security processes are not just easier but smarter.

Top product highlights from 2024

• Salesforce Integrations: Streamline data room creation and questionnaire submissions directly in Salesforce.
• SecurityPal APIs: Deep integration into your tools for a seamless and connected compliance ecosystem.
• Role-Based Access Control (RBAC): Tailored permissions, ensuring the right people have the right access at the right time.
• Copilot accuracy improvements: Copilot is now 54% more accurate than before, using extensive human-powered data labeling and machine learning.
• Pending questions: View all unanswered questions in one place and collaborate seamlessly to resolve them.

How you used SecurityPal

Our 2024 recap isn’t just about us — we also compiled interesting insights into your questionnaire trends.  Here’s what we have noticed this year:

• Midweek momentum: Most questionnaires arrived on Wednesdays.
• October surge: Spooky season wasn’t just for ghosts. October saw the highest questionnaire submissions.
• Formats you love: Excel sheets and portal submissions topped the list, followed by PDFs and Word docs.

Watch SecurityPal Wrapped 2024

A special podcast at Everest

This year, we launched our very own podcast, In Security, featuring an impressive lineup of security leaders across diverse domains.

To wrap up the first season, we invited William Harmer, Operating Partner and CISO at Craft Ventures, and Josh Mullis, Head of InfoSec at Productiv, to join us at the Everest Base Camp. Amidst the majestic peaks Nepal is known for, our CEO, Pukar Hamal hosted a special podcast episode: A conversation on Security, Compliance & more at Everest Base Camp.

🎙️ Watch the episode

💡 Fun fact: During our time at the base camp, we completed a Security Questionnaire at the highest altitude on record: 17,598 feet.

Investing in excellence

Excellence doesn’t happen by chance — it’s built on dedication, growth, and a shared vision. Behind the solutions you trust is a team constantly striving for better. This year, we doubled down on our commitment to you.

Here’s how we invested continued excellence this year:

• Achieved 110+ new certifications, including CompTIA Security+, ISO 27001:2022 Lead Auditor, and ISC2 CC, to ensure our expertise remains unmatched.
• Renewed our SOC 2 Type 2 certification with zero exceptions, reaffirming our dedication to maintaining the highest compliance standards.
• Strengthened our culture with team-building initiatives and professional development, ensuring that the people behind our solutions are as resilient and innovative as the tools we build.
• Invested in education by inviting students to experience our Kathmandu office, training students in remote areas and equipping them with cybersecurity domain knowledge.

Here’s to an even better 2025

As we head into a new year, we’re excited to keep building on this foundation of trust and innovation. Together, we’ll tackle new challenges, celebrate new milestones, and keep finding better ways to support your success.

Interested in hearing more about how we can help you? Book a call with us to learn how we can accelerate your sales and speed your security reviews.